This Privacy Policy explains how Fierce Grace Publishing handles personal information in an open and transparent manner in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (“Privacy Act”) and other applicable privacy laws.
In this Privacy Policy, “us”, “we” or “our” means Fierce Grace Publishing.
Personal information is information or an opinion about an identified individual or an individual who is reasonably identifiable. This Privacy Policy will be reviewed from time to time to take account of new or amended laws, new technology and/or changes to our operations and practices and the changing business environment. All personal information held by us will be governed by the most recently updated policy.
We recognise the importance of privacy and are committed to protecting your privacy when handling your personal information.
Collecting your information
Fierce Grace Publishing may collect information from you, such as your name, address, email address, phone number and such other information that is considered reasonably necessary. In certain circumstances we collect financial information, including your credit card information where appropriate.
Where possible, Fierce Grace Publishing will collect the personal information directly from you. In some circumstances, however, Fierce Grace Publishing may need to collect this information from a third party. For example, Fierce Grace Publishing may collect information from the provider of a payments platform where your transactions are stored, information about the transactions you undertake. Fierce Grace Publishing may also collect information from other participants in the payments system and other financial institutions in order resolve disputes or errors.
If you do not provide some or all of the information requested, Fierce Grace Publishing may be unable to provide you with the requested products and services.
Why we collect your information
The primary purpose for which we collect information about you is to conduct our business, provide and market our products and services to you, meet our legal or regulatory obligations, and also for the management of business transactions entered into with us and the administration of any accounts you have with us. We may state a more specific purpose at the point we collect your information (including but not limited to any law that requires or authorises the particular information to be collected).
If you do not provide us with all or some of the information that we request, we may not be able to provide you with our products or services. For example, if you do not register as a member of a website, you will not be able to access features or services that are reserved for members or subscribers only.
Using your information
Fierce Grace Publishing keeps all personal information submitted in the strictest confidence. The information is kept securely and is only used to process orders from Fierce Grace Publishing or to contact you about Fierce Grace Publishing news, sales, or to improve our service.
Your information will not be released to anyone other than necessary to fulfill your order. Fierce Grace Publishing uses shipping and post carriers such as Australia Post, Sendle, or couriers to deliver packages. Fierce Grace Publishing may provide these companies your email address ONLY to provide customers up to date delivery tracking of dispatched orders.
Opting in or out
At the point we collect information from you, you may be asked to “opt in” to consent to us using or disclosing your personal information for purposes other than those that are expressly stated in this Privacy Policy. For example, you may be asked to opt-in to receive further information or communications from our advertisers or supporters. We may use your personal information to provide you with news and information about our products and services and opportunities that we believe you may be interested in.
You can “opt out” from receiving communications from us at any time. Please email info@fiercegracepublishing.com.au
What to do if you have a problem or question
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